Identifying your customers’ needs

January 7, 2015

123RF_Business Owner

If you understand the nature of your customers’ needs, you will be able to market your products and/or services far more effectively.

Different types of customer needs require different marketing and advertising strategies. These are the three most basic types of customer needs and how best to target them:

1. Immediate needs

These are short-term needs that customers must respond to immediately, for example, lunchtime hunger or a plumbing problem.

To target customers with immediate needs you should constantly advertise and emphasise fast service, convenience and price.

2. Actual long-term needs

These are real needs and wants that are not necessarily immediate, for example, a car service.

To target customers with actual longterm needs you should regularly be advertising, as a deliberating customer will likely turn to familiar or recognisable outlets.

Make an effort to keep in touch with previous satisfied customers; this can ensure greater word-of-mouth recommendations.

3. Perceived needs

These are needs that a person believes they have, but in reality, are not a necessity. These tend to be luxury goods such as clothes or restaurants.

You should aim to emphasise the superior quality of your product or service because the customer will be likely to undertake comparisons.

Call Leenane Templeton on (02) 4926 2300 or email us.

If you need help identifying your customers’ needs or would like to discuss your business in general, please do not hesitate to contact our friendly and professional team of accountants and business advisors.

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