Delivering Quality Customer Service Every business has a basic obligation to provide customers with quality goods or services. That is, quality in the sense of delivering on a promise to a customer. It is the responsibility of a business to ensure they are not selling shoddy or unsafe products or... read more →
Aug
20
Aug
19
Many parents I speak to would love to help their kids buy their own home. (Usually, so they can have more privacy without a home filled with Gen Ys & Zs!) With housing costs normally out of reach for most young adults, staying home until they might be able to... read more →
Aug
16
Update on employment laws The start of the new financial year has brought about some important changes to employment laws. All employers have a responsibility to remain up to date and aware of any amendments made to employment laws, to ensure that they remain compliant and continue to meet their... read more →
Aug
14
Over my years helping many business owners as an accounting professional I have been involved with many business owners. At year end or first time client meetings one of the first questions I ask is, “Do you have a business plan?”. Many of them say yes and point to their... read more →
Aug
12
Be careful of automatic renewals in contracts Businesses should remain vigilant when entering contracts that contain automatic renewal clauses. An automatic renewal clause can lock a business into an unsatisfactory service arrangement. Any attempt to terminate the agreement during a renewed term can make the business liable to a claim... read more →
Aug
11
We’ve all heard about the “lost billions” sitting in idle superannuation funds around Australia but are you aware of what’s happening to hundreds of millions of dollars sitting in “inactive” bank accounts? Read on, you may be very surprised. The Australian Securities & Investment Commission (ASIC) is now able to... read more →
Aug
10
Changes to annual leave and how it affects you. The Full Bench of the Fair Work Commission reached a crucial verdict for employees covered by modern awards that will change annual leave entitlements. The ruling will be inserted into all modern awards, giving awards, giving employers important new rights... read more →
Aug
09
If you have been with the same bank using the same style of account for many years now might be a good time to review your banking strategy. Start by assessing which bank or banks have the services you require at the best price and access. Gone are the days... read more →
Aug
06
Fuel tax credit rates have increased The ATO have notified us that Fuel tax credit rates have increased for fuel acquired from 1 August 2015, due to a rise in the consumer price index (CPI). Laws have passed that mean excise duty rates will continue to be indexed in line... read more →
Aug
03
Finding loyal customers in these hard economic times is one of the most challenging aspects of running a business. Retaining customers you already have is vital before you continually search for more. Think about how much your customer spends with you on an ongoing basis across the years. Have you... read more →